Shipping policy

Last Updated: June 27, 2026

At My Fur Child, we are committed to delivering your order safely and as quickly as possible. Please read our Shipping, Returns & Replacement Policy carefully before placing an order.

Shipping Policy

Order Processing

  • All orders are processed and dispatched within 48 hours of successful order confirmation.

  • Orders placed on weekends or public holidays may be processed on the next working day.

Delivery Timeline

  • Once dispatched, orders are generally delivered within 6–7 working days, depending on your delivery location.

  • Delivery timelines are estimates and may vary based on courier operations, weather conditions, remote locations, public holidays, or other unforeseen circumstances.

Shipping Delays

While we work with reliable courier partners, occasional delays may occur due to circumstances beyond our control. In such cases, we request your patience and understanding, and our team will assist you in tracking your shipment whenever possible.

Returns & Refunds

Due to the nature of our products, all pet supplements sold by My Fur Child are non-returnable and non-refundable once delivered.

We are unable to accept returns or offer refunds for reasons including, but not limited to:

  • Change of mind

  • Incorrect product ordered by the customer

  • Pet refusing to consume the product

  • Personal preference

  • No longer required

We recommend reviewing product details carefully before placing your order.

Replacement Policy

We offer a replacement only under the following circumstances:

  • You receive a damaged product.

  • You receive the wrong product.

  • You receive an empty package.

  • You receive a product that is different from what was ordered.

Requests for replacement must be made within 48 hours of delivery by contacting our customer support team with your order details.

Mandatory Unboxing Video

To help us investigate claims with our courier partners, an uninterrupted unboxing video is mandatory for claims involving:

  • Empty package received

  • Missing product

  • Wrong product received

  • Different product inside the package

The video must:

  • Start before opening the sealed shipping package.

  • Clearly show the shipping label and package condition.

  • Continue without any cuts or edits until all contents are fully visible.

Unfortunately, claims for empty packages, missing items, or incorrect products cannot be processed without a valid unboxing video, as this is required by our courier partners during claim investigations.

Replacement Approval

Once your request has been reviewed and approved, a replacement product will be dispatched at no additional cost.

My Fur Child reserves the right to reject replacement requests if:

  • The claim does not meet the eligibility criteria.

  • Required proof is not provided.

  • The request is made after the specified reporting period.

  • The product has been used, tampered with, or intentionally damaged.

Damaged Shipments

If your package appears visibly damaged at the time of delivery, we recommend taking clear photographs of the package before opening it and contacting our customer support team immediately.

Contact Us

If you have any questions regarding shipping, replacements, or your order, please contact us:

My Fur Child

Email: hello@myfurchild.in

Website: www.myfurchild.in

Customer Support: +91 9376518578

Business Hours: Monday – Saturday | 10:00 AM – 5:00 PM (IST)